LES 9700 - Installing Winstation or SAR OPS on Desktop PC Win32 environment.

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This guide is for people who want to install Micros LES 9700 Winstation or SAR OPS on a Windows based PC.

These are instructions on how to install the workstation but not how to configure the workstation in the EMC. I might create instructions on this at a later stage.

NOTE: From this point on i will refer to the computer you want to install micros on as a workstation.

Step 1) On your workstation map a network drive to your micros server. To do this press Start -> Run and type "\\SERVERNAME" where SERVERNAME is the IP address or Hostname of the micros server.

You may be prompted to enter a username and password.

Either way you will be brought to a share drive where you should have a folder called "MicrosClient" or "ClientInstalls".


If you wish to install a Winstation client proceed to step 2. If you wish to install a SAR client proceed to step 3.

Step 2) Double click on the Winstation.exe. The installation will begin. Keep pressing Next until you come to a screen to choose Administrator or Workstation mode. Choose Administrator mode. As the name suggests you must be loggin in as an administrator.

Keep pressing next and finally Finish and then the installation will begin.
Once finished you will need to reboot the workstation.

After reboot you will have a Winstation.exe on you desktop where you will be able to launch the client from.

Step 3) Open the SarClient folder and double click on the setup.exe. When the installer asks you to enter your Primary server name enter the IP address of the micros server. Enter the workstation name and complete the install.

After reboot you will have a SAROPS.exe on the desktop of your workstation.

RES/LES/SIM/E7 - How to configure a WindowsCE based workstation using CAL. WS4/WS4lx/WS5/WS5a

All Micros POS workstations come preloaded with the Micros CAL software.
The CAL instructions are the same regardless of what version of POS you are running whether it be RES 3700, LES 9700, Simphony or E7.

Step 1) This is not a necessary step but i recommend it anyway. We want to wipe any traces of previous installations off the workstation. Skip this step if you have information and files on the workstation you want to retain.

On all WS4, WS4LX, WS5 and WS5a workstations there are two drives called CF and DOC. To access these open the "My Device" or "My Computer" folder which is on the Desktop of your workstation.

The DOC is a storage space on the workstation which is not on the Compact Flash card.
In the DOC drive you will have a folder called Utilities and inside this folder there is an executable called WCF.exe. This executable is basically used to reset the workstation back to factory settings.

Once launched you will be given three options:
- Clear Registry Settings
- Erase Compact Flash
- Format Compact Flash

All options are self explanatory. One note however Format Compact Flash automatically performs option 1&2 as well as formatting the flash.
I recommend selecting option 1&2. Once any of the options are selected you will be asked to confirm and then the workstation shuts down. You will need to press the power button to turn it back on.
When the workstation turns back on it will automatically start searching for your micros server.

 Step 2) If you have performed step 1 skip this step.

Press the Windows Start button -> Programs -> CAL -> Reconfigure CAL.

When you select this you will see a program popup which a blue progression bar. This program is searching for your micros server. See below image.

Step 3) Once the search is complete you will be displayed a list of your available Micros Servers.
See below image.

You will likely be returned only one server but im using a test system which has lots of servers as you can see.
In the "Available Servers" section you will have two columns. Server Name and Pos Type. I have greyed out my server names. From this list select your server and you will see the Server Name, Server IP and Pos Type fields will be automatically populated.

You also have an option called "CAL Enabled". Make sure this box is ticked.

If no server is found make sure your network cable is securely plugged in and that the micros server is running.

Step 4) Select Next. You will be displayed a list of available workstations. See below Image.

I have cleared the fields in the above image.

In the "Available Workstation List" you should have all of your workstations listed.
Select the workstation you wish to configure. When you select the workstation name all of the information fields will automatically populate. Once done select SAVE and the installation will begin.

The workstation will likely reboot multiple times during the install but will eventually complete.

NOTE: If you reach this step and the workstation list is blank you have two options:
1) Go to your micros server and find the workstation detail and enter them manually. Will will likely have to connect a USB keyboard to do this.
2) Save anyway and it will install the software without linking it to any particular workstation. Go to the micros server and restart the "Micros CAL Service" from services.msc and repeat steps 2 and 3.
3) You did not select "CAL Enabled" resulting in no workstations displayed in which case see option 2.

And your done.

If you wish to learn how to install LES 9700 Winstation or SAR Client on a Desktop PC click here.
If you wish to learn how to install RES on a Desktop PC click here.

Erasing contents of a Micros WS4, WS4LX, WS5(a)

Sometimes you want to wipe the contents of a workstation for whatever reason. These instructions are identical regardless of workstation and POS type. This is how its done:

On all WS4, WS4LX, WS5 and WS5a workstations there are two drives called CF and DOC.

The DOC is a storage space on the workstation which is not on the Compact Flash card.
In the DOC drive you will have a folder called Utilities and inside this folder there is an executable called WCF.exe. This executable is basically used to reset the workstation back to factory settings.

Once launched you will be given three options:
- Clear Registry Settings
- Erase Compact Flash
- Format Compact Flash

All options are self explanatory. One note however Format Compact Flash automatically performs option 1&2. Once any of the options are selected the workstation shuts down. You will need to press the power button to turn it back on. Once it turns back on you will be requested to install micros again using CAL.

9700 3.0 + - Info: Understanding Winstation and SarOps

In Micros 9700 Point of Sale above 3.0 there are two types of point of sale terminals that can be configured. Below 3.0 its all Winstation. There is nothing different in hardware its all software difference.

Overview:

Winstation: The winstation workstations setup requires constant network communication with the server. Each winstation configured has a dedicated process on the server called ops.exe which is responsible for facilitating the communication between the workstation and the database.

SarOps: This stands for Stand-Alone Resiliency. As the name suggests it has the ability to stand alone in the event of the server or network failure. There is a process on the server called Possrv.exe which manages multiple workstations.

Further Information:

Winstation: As mentioned above these workstations require constant communication with the server. If at any point the server or network fails then the pos system will be unusable. All workstations will revert to the default "Contrast up | Contrast Down" display and will show a communication error in a grey box in the middle of the display.

SarOps: If the server or network fails and you have a SarOps configuration then the workstations will advise you of the communications failure and enter offline mode. In offline mode you can process orders and take payments as usual. You will obviously not be able to perform tasks which require communication across the network but you can access the menu, print local orders and take payments. Once the server or network has been restored you can bring the workstations back online and it will upload the sales to the main database.

In theory the operations of Winstation's is much simpler and easier to configure but SarOps offers more stability.

9700 - Error: Printer System error / IP printer error

If you have IP network based printers tm-u220b M188B or similar which are setup on IPCC's then there is a process called ipcc.exe which is required for these to work.

Step 1) First we need to get to a micros prompt. In Version 3.00+ Type "micros" and press enter without the quotes. Go to step 2.
In versions less than 3.00 "Start -> Programs -> Micros Systems 9700 -> Nut Cracker". At the $ prompt type in "micros" and press enter. Go to step 2.

Step 2) At the micros prompt then type in "ps ipcc" without the quotes and press enter. If you are returned an ipcc process then this is not the problem. If you are not returned a process type in "reload" and press enter and then type "ps ipcc" and press enter. You should now be able to print.

9700 - Error: Check Detail Read Failed

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The error "Check Detail Read Failed" while trying to open a check/table on the micros 9700 point of sale system. This error is present is all versions of 9700.


This error is an indication that the check has become unreadable in the database. It can occur if the check is being accessed during a power failure or some other interruption to the operation of the micros system.


These checks are unrecoverable and can only be closed in the database.

Due to the nature of the databases used in Micros 9700 SQL 2000,2005,Oracle 9i and 10g; there are many ways to execute the necessary commands. Im going to assume that you know how to execute an SQL statement and just give the command.
Replace XXXX with the micros check number.

update microsdb.checks set checkclose=checkopen where checknumber=XXXX and checkclose is null

This command will close off any checks which are open and have the number you entered.

If you want to be more exact or if there are more than one check open with the same check number then follow the below steps.

Execute command where XXXX is the check number:

Select * from microsdb.checks where checknumber =XXXX and checkclose is null;

Make a note of the CHECKID number and execute the following where XXXXX is the CHECKID:

Update microsdb.checks set checkclose=checkopen where checkid=XXXXX;

And your check is closed.